How the internet is trying to design out toxic behaviour

  A few years ago, Facebook managers noticed a rush of complaints from users about friends posting photographs of them that they didn’t like. The pictures weren’t explicit; they just reminded users of something they would rather forget, or made them look stupid. These complaints were invariably rejected because no rules had been broken, yet […]

How politicians learned the power of the gentle nudge

One nudge they are particularly proud of is an intervention encouraging black and minority ethnic (BME) people to apply to become police officers. One big hurdle appeared to be an online “situational judgement test” – 60% of white applicants successfully completed it but only 40% of BME. So the recruitment letter was changed. Before the […]