Design Council chief executive John Mathers says that design can have “a major impact” in the delivery of public services and called on Government to take full advantage of this.
Mathers says: “Many of our Design Challenges have explored ways to solve difficult public service problems, and we’ve seen some great results. For example, our Reducing Violence and Aggression in A&E work saw threatening body language and aggressive behaviour fall by 50 per cent, while for every £1 spent on the design solutions, £3 was generated in benefits.
“However, innovating at the margins will only get us so far. To realise the full potential of design, it needs to be embedded at a strategic level, just as many leading businesses are doing. This requires a braver approach from the government.”