How managers came to rule the workplace


Worse was still to come. Employees at the Telegraph recently discovered heat and motion sensors that tracked whether they were at their desks. There was no warning. Employees simply found the devices on Monday morning. They eventually had to Google the brand name to identify what they were. A memo was issued at lunchtime by senior management stating that the new policy was “to make sure we are making best use of our space in the building”. None of this sits very well with the official knowledge-society narrative. Old-school hierarchies are meant to be dead and buried. Authoritarian micro-managers have no place in industries that need workers to use their initiative, share ideas, be creative and excel at self-management. Flat company structures and autonomy are the future. Back in the 1990s, business guru Tom Peters even heralded the end of management.

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