BLACKPOOL, England — The woman on the other end of the phone spoke lightheartedly of spring and of her 81st birthday the previous week. “Who did you celebrate with, Beryl?” asked Alison, whose job was to offer a kind ear. “No one, I…” And with that, Beryl’s cheer turned to despair. Her voice began to […]
Category Archives: User Research
User research at the DWP
A short video showing the work of user researchers at the Department of Work and Pensions (DWP) – featuring Anna Rzepczynski who I taught* when she studied Textile Design at the University of Dundee! *she might beg to differ 😉