BLACKPOOL, England — The woman on the other end of the phone spoke lightheartedly of spring and of her 81st birthday the previous week. “Who did you celebrate with, Beryl?” asked Alison, whose job was to offer a kind ear. “No one, I…” And with that, Beryl’s cheer turned to despair. Her voice began to […]
Category Archives: Experience Design
Planet Earth II’s 360-degree videos are a great escape
Not a lot of people know this but the BBC is one of the leading researchers in areas related to broadcasting and other technology. They invented Nicam stereo, teletext and much more besides. The microphones they developed in the 1930s are still the basis of many of those we use today. One area they’ve been […]
User research at the DWP
A short video showing the work of user researchers at the Department of Work and Pensions (DWP) – featuring Anna Rzepczynski who I taught* when she studied Textile Design at the University of Dundee! *she might beg to differ 😉